If you do not receive the confirmation email after placing your order
Thank you for visiting the Lemon Sugar Official Online Shop.ます。
Customers using carrier emails with mobile email address docomo/au/softbank We may receive inquiries from customers using free emails such as Yahoo Mail Gmail that the emails from this shop have not been delivered.ざいます。
After ordering at the Lemon Sugar Official Online Shop, we automatically send a confirmation email of your order from store@lemonsugar.jp.ます。
In addition, we will respond to inquiries received from customers within 1 business day.す。
If you do not receive the email, please send your name and phone number to the following email addressい。
The person in charge will contact you by phone。
Email address store@lemonsugar.jpp
If you do not receive the email, please be sure to check the email settings below.ます。
Customers using carrier email with mobile email address docomo/au/softbank客様
●Being repelled by an email protection filter
If you use the email prevention filter, please remove the filter of lemonsugar.jp and set so that you can receive store@lemonsugar.jpいいたします。
How to cancel domain designated reception settings法
NTT Docomo
au
SoftBank
Customers using free email address
● It is in the junk mail folder
Please check once because the emails sent from this shop may be automatically sorted to the junk email folder or trash due to the junk email prevention function.す。
In addition, you can prevent distribution to the junk mail folder by setting the distribution filter of received mail of each free mail service.できます。
● Wrong email address
We apologize for the inconvenience, but the description of the registered email address may be incorrect. If you have any questions, please contact the followingします。
Email address store@lemonsugar.jpp
● If the mailbox on the server is full
There is a limit to the size of the mailbox on the server, and unless you receive mail regularly and delete it, your inbox will fill up.You may not receive new mail when your inbox is fullあります。
If you haven't used e-mail recently and you have an idea, please delete the e-mail on the server.さい。